Boosting Service & Performance

Combining AI support and smart analytics to enhance uptime and efficiency

Improving support and efficiency with MascoPI and MascoDash
Case Summary

Thanks to MGA’s digital platforms, the customer achieved faster maintenance response, optimized resource usage, and improved utility system performance — with measurable results and reduced reliance on external service support.

Contact us
The Science of Possibility
Client: Leading company in sustainable cosmetics
The Science of Possibility
Location: Italy
The Science of Possibility
Solution: MascoPI (AI support), MascoDash (dashboard & analytics)
The Science of Possibility
Scope: First-level troubleshooting, performance monitoring, OEE improvement

Smart support meets actionable insights

 

A renowned international cosmetics company partnered with MGA to enhance the performance and maintainability of its utility systems. The project integrated MascoPI, MGA’s conversational causal AI assistant for 1st level support, and MascoDash, the dashboarding and analytics platform for real-time performance monitoring.

 

MascoPI provides 24/7 support to the customer’s local maintenance team, offering fast guidance and reducing the need to open support tickets with the manufacturer. 

In parallel, MascoDash provided detailed visibility into plant behavior. In this case, the system identified a water inefficiency due to improper usage at a point-of-use. Once corrected, the machine’s performance improved significantly — recovering +18% in OEE.

 

AI-Powered First Support

Immediate 24/7 support for local teams without opening a ticket.

Faster Service Response

Manufacturer ticketing is faster, as AI helps filter out common issues.

Real-Time Performance Monitoring

Dashboards highlight inefficiencies and reveal hidden losses.

Related Pages

Explore more about our solutions and how we support life science manufacturers in optimizing processes, ensuring compliance, and embracing innovation across every phase of production

Case Studies
Back to Case Studies

In every phase of the project, our team work closely with you to ensure innovation, reliability, and tangible results.
/masco-case-stories
Digitalization
Our Digital Solutions

In the rapidly evolving pharmaceutical industry, the integration of automation and digitalization is no longer a trend—it’s a necessity; Explore all our Digital Solutions.
/digitalization
MascoDash
MascoDash

MascoDASH revolutionizes data analytics by correlating real-time values with production phases or batches. This ensures early issue detection, optimizing efficiency and operational continuity.
/Masco-dash
Masco PI Process Investigator
MascoPI

Our Process Investigator is a causal AI-driven application designed to provide advanced troubleshooting support for pharmaceutical facilities.
/mascoPI